Terms of Service

These Terms apply to rentals and related services provided by GreenCrate Moving ("we," "us," or "our"). Please read them before placing an order. By selecting the agreement checkbox and submitting your order, you accept these Terms and the order details presented at checkout. You must be legally able to enter into this agreement and authorized to act for anyone on whose behalf you book.

Your rental agreement is with the business identified above. A software provider that powers our website or booking system is not the equipment owner or delivery provider merely because it supplies that technology.

Your confirmation identifies the equipment, quantities, rental dates, service addresses, delivery and pickup arrangements, and charges. Equipment may include moving bins, lids, dollies, and the accessories listed in your order. Equipment remains our property.

A booking is accepted when we issue an order confirmation. Contact us promptly if anything is incorrect. We will not substitute materially different equipment or increase an agreed price without your approval. If we cannot fulfill your order, you may accept an alternative or receive a refund for the unavailable services.

Your paid rental period runs between the start and end dates in your confirmation. Extensions require our written confirmation and depend on availability. We will disclose the added price before you approve an extension.

Keeping equipment beyond the agreed return date may result in the late-return charges disclosed before booking. It does not automatically create an indefinite subscription. No additional rental charge applies solely because we fail to collect equipment that you have made available at the agreed time and place.

Provide accurate contact details, both service addresses, access instructions, and information about stairs, elevators, loading restrictions, or building reservations. You must have permission to use the agreed delivery and collection locations.

We will provide an arrival window. Please arrange for an authorized person to receive or release the equipment unless we have confirmed an unattended handoff. We may decline an unsafe or inaccessible handoff and contact you to arrange an alternative. Any customer-caused missed appointment, waiting, or repeat-trip charge must follow the fee schedule disclosed before booking.

For an unattended delivery you authorize, we will confirm the designated location and document the handoff. Your obligation to safeguard equipment begins when it is delivered as agreed. We remain responsible for our own failure to follow the agreed delivery instructions.

Inspect equipment when it arrives and promptly tell us about missing items, defects, or damage. Do not use equipment you believe is unsafe. We will work with you to resolve the issue; reporting a problem does not waive your rights.

Use equipment only for its intended purpose and follow any supplied load limits and handling instructions. Keep it secure and protected from weather. Do not use it to transport people, animals, hazardous substances, or unlawful goods. Do not modify it, attach permanent labels, or transfer it to another renter without our permission. You are responsible for packing and securing your belongings appropriately.

Have all rented items emptied and ready at the agreed collection point. Return them reasonably clean and dry, using the label-removal instructions we provide. Ordinary wear from proper use is expected and is not chargeable damage.

You may be responsible for reasonable, documented repair or replacement costs for equipment lost, stolen, or damaged through your failure to take reasonable care. Extraordinary cleaning charges apply only as disclosed before booking. We will explain the issue and provide an itemized notice before seeking an additional payment. We will not charge both repair and full replacement for the same damage, or charge for pre-existing damage or damage we caused.

Checkout shows your rental price, selected services, applicable taxes, and required fees before payment. Any deposit, payment hold, cancellation charge, or conditional fee must also be disclosed before you book. A fee that is not applicable to your order will not be charged.

Payments are handled by our payment provider. Saving a payment method or authorizing later charges requires the authorization presented during checkout; these Terms alone do not create an unlimited authorization to charge your card. We will provide receipts and an explanation of any adjustment. Contact us about billing concerns at hello@greencratemoving.com. Nothing here restricts statutory billing-dispute rights.

Deposit or authorization-hold policy: [STATE WHETHER REQUIRED; AMOUNT; RELEASE TIMING; AND CONDITIONS FOR DEDUCTIONS, OR ENTER "NONE"]. Your financial institution may take additional time to make released funds available.

Contact hello@greencratemoving.com or (512) 555-0188 to cancel or request a different date. A change is effective when we confirm it.

Customer cancellation policy: [INSERT NOTICE DEADLINE, ANY DISCLOSED CHARGE, AND REFUND ENTITLEMENT].

Customer rescheduling policy: [INSERT NOTICE DEADLINE, AVAILABILITY RULE, AND ANY DISCLOSED CHARGE].

Early-return policy: [STATE WHETHER UNUSED RENTAL TIME IS REFUNDABLE AND HOW IT IS CALCULATED].

Refund processing: [INSERT BUSINESS PROCESSING TIME AND PAYMENT METHOD]. Bank processing may add time.

If we cancel and you do not accept a replacement date or service, we will refund amounts paid for services we do not provide. Severe weather or other events outside reasonable control may affect scheduling. We will notify you and discuss available options. Mandatory consumer remedies still apply.

We use your contact information to administer your order. If you separately opt in to texts, messages may include delivery confirmations, pickup reminders, order updates, and, where covered by your consent, a thank-you or optional feedback survey. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance, or contact us directly. You may also use another reasonable method to request that messages stop. A confirmation of your opt-out may be sent.

Text-message consent is optional and is not required to rent equipment. Promotional texts require a separate opt-in. Merely supplying a phone number or accepting these Terms is not permission for promotional texting. You remain responsible for coordinating your order through an alternative contact method if you opt out.

Some replies may be assisted by AI or automation. You may ask for a person. A request to change a booking is not approved until we send an explicit confirmation. Do not send payment-card details or other sensitive information in a text or chat.

Our Privacy Policy at [PRIVACY POLICY URL] explains how we handle personal information and use service providers. We may record equipment condition and handoff details to administer rentals and resolve disputes. Images taken for those purposes will not be used in advertising without appropriate permission.

Surveys and reviews are voluntary. You may share honest feedback, including criticism. We do not require a favorable review to receive support, a refund, or another remedy available to you.

Each party is responsible for losses caused by its own breach of this agreement or failure to exercise reasonable care, subject to applicable law. Renting equipment does not insure the belongings you place inside it. This statement does not excuse us from responsibility for loss or damage we cause.

Nothing in these Terms excludes a warranty, remedy, or liability that cannot lawfully be excluded, including applicable consumer protections. We do not require you to waive those rights as a condition of renting.

Use the booking website lawfully. Do not attempt unauthorized access, interfere with other customers, submit fraudulent orders, or misuse another person's information. We may restrict abusive website activity without eliminating obligations or refunds already owed under a valid rental.

Please contact us first so we can try to resolve a concern. These Terms are governed by the laws of [STATE/PROVINCE AND COUNTRY], subject to any mandatory protections that apply where you live. Disputes may be brought in a court with proper jurisdiction. These Terms do not require mandatory arbitration or waive eligible small-claims proceedings.

The version accepted when you book applies to that order, together with the confirmed order details and fee schedule disclosed at checkout. Changes to an existing order require mutual agreement. We may publish revised terms for future bookings with a new effective date.

If a provision cannot be enforced, the remaining provisions continue to apply where legally possible. You may save or request a copy of these Terms and your confirmation. Electronic acceptance and communications will be used where permitted by law.